Terms and Conditions

Penryn Guest House, 126 Alcester Road, Stratford upon Avon, CV37 9DP

March 2021

Thank you for choosing to book with Penryn Guest House. We look forward to welcoming you to our accommodation. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Our Responsibilities

Penryn Guest House undertakes to provide guest accommodation in the room(s) and dates agreed in the reservation. Once a reservation is made, the guest has entered into a binding contract with Penryn Guest House Ltd and these terms and conditions apply in full. Where a company, agency or similar has made the booking on behalf of the guest, the agreement is with that third party. Third parties should ensure that the guests are aware of these terms and conditions.

This agreement applies for all bookings made with an arrival date after or on from 17th of May 2021.

Prices

The price includes accommodation only, parking and WIFI are included, no breakfast is served.

Please note our prices are seasonal and based on demand.

For the best prices and latest availability, please contact us directly via email/phone or book through our website. We are not responsible for prices shown on travel sites, other than our own website www.penrynguesthouse.co.uk

Your booking

Your booking is as contracted for the number of nights and people. You are not allowed to have additional people staying in the room over and above the number contracted (i.e. you cannot have four people sleeping in the triple room) without prior agreement. Penryn Guest House reserves the right to charge the full rate for any such unauthorised stay and/or to terminate the booking. In this eventuality, we will levy a charge of 50% of the agreed booking fee for any unused nights.

Booking Confirmation & Deposit

We might ask for a deposit and payment in full is required on arrival. Deposits are non-refundable is the reservation is cancelled less than 7 days prior to the date of arrival.

All bookings by email are confirmed by email.

Payment

Payment should be made on arrival by either cash, credit or debit card, or online by bank transfer or by a payment link provided by us. We do not accept some credit/debit cards so please ask if your card is acceptable. All credit card transactions are secure and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction. We can arrange for BACS payments and invoicing for long-term customers. For bookings whose value exceeds £300, we reserve the right to request or take a non-refundable 10% deposit. The balance is payable on departure in the normal way.

Cancellation of booking

By making your booking, our agreement is a legal contract, and you agree to our terms and conditions.

Should your travel arrangements change you should inform us as soon as practicable to allow us to re allocate the room(s).

Notice of cancellation of booking: providing we have at least 2 days’ (48hrs) notice of cancellation no payments will be due. However, if you fail to notify us after this period the deposit is non-refundable and payment in full will become due.

We have relaxed our standard cancellation policy in light of the current situation with Covid-19and any current payments you have made can be set against future bookings until 1 year after the date of the original booking date.

If you need to cancel the booking due to adverse weather conditions or exceptional family circumstances, we are happy to transfer your booking to another date if at all possible, should this be acceptable.

If you have booked through a third-party website, please contact them directly to cancel the booking.

Pets

Sorry, we do not allow pets in every room under any circumstances.

We only accept pets in one room, for which you need to check availability at the time of the booking. The pet charge is £10 per pet per stay.

Acceptance of Children

We welcome children in our accommodation accompanied by an adult.  Please note maximum capacity in our double or twin rooms is 2 people, including children. Family room maximum capacity is 3 people, including children. Single room has capacity for 1 person only.

We can accommodate for young babies and by prior arrangement and free of charge, a travel cot can be provided; however, we do ask that you provide all your own bedding for the cot.

Non-availability of Accommodation

We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability would not extend beyond this point.

Arrival & check in procedure

Your accommodation will be available to you from 4.00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may park in our car park anytime from 11:00am, or drop off your bags, and collect your room keys at an earlier time. I

It is much appreciated if you will notify us of your estimated time of arrival (an email or a telephone call on the day before or morning of arrival is fine).

Late arrival procedure

Please ensure you contact us to let us know if you will be arriving later than 20.00pm, and inform us of your new estimated time of arrival. We can arrange and send you information regarding self-check procedure after 20.00pm.

Check out procedure

We respectfully remind guests that Penryn Guest House is a family run business and is NOT a hotel, therefore:

Please vacate your room by 10.30am, unless otherwise arranged. The car park can still be use by the departing guests on the day of your departure until 4pm.

Rooms

Eating take away meals in rooms is not allowed as they can leave after smells and can cause staining if the food comes into contact with bedding or carpets etc. We accept that sandwiches and drinks can be consumed in the rooms, but care should be taken to avoid spillage etc.

The guests can use our dining room to eat takeaway meals.

Guests are not expected to stay in the room all day but if they do, no housekeeping services will be provided.

All our rooms are ensuite.

Some of our rooms are equipped with a minifridge.

Smoking

In accordance with the Law there is a no smoking policy in force at Penryn Guest House.

Smoking outside the property in the designated area is acceptable. A standard cleaning charge of £50.00 per night will be levied on guests who smoke in their rooms.

There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the house you will be asked to vacate the premises and forfeit any monies paid, this is non-negotiable.

Damages and Breakages

Please take care when staying in our establishment. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.

Behaviour

Please remember that you are sharing Penryn Guest House with other guests and – please behave accordingly. Please be aware of fellow guests if coming in very late or leaving early from the Guest House, and when watching TV or playing music. We reserve the right to terminate bookings if faced with unreasonable or anti-social behaviour.

We do not tolerate racist, sexist, homophobic or otherwise discriminatory language or behaviour and we reserve the right to terminate a booking on receipt of a complaint. Please contact the owners as soon as possible if you have an issue with the behaviour of a fellow guest.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit or debit card or send an invoice for the amount to the registered address.

We reserve the right to take action against any guest found to have tampered or interfered with any fire detection equipment throughout the Guest House, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit or debit card, or send an invoice for the amount to the registered address.

Replacement keys, umbrellas or hair dryers are charged at £25.00 each.

We will use our best efforts to return any items left behind by a guest after their stay but reserve the right to recoup any costs incurred by Penryn Guest House.

Security

Penryn Guest House expect your room and the front door of the property to be closed at all times. We request that all guests follow this safety and security measure. We reserve the right to refuse admission and exclude visitors from our accommodation.

We also ask that all guests read our fire notice that can be found on the wall of each room.

Loss of or Damage to Guests’ Property

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however:

  • a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  • b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
  • c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s).  With your permission we may from time to time contact you about promotions and offers.  We will not share your details with any third party.

Covid-19 policy for 2021

You should not travel if you have any concerns about your health or that of anyone travelling with you. You should not travel if requested to self-isolate by the authorities.

We will refuse entry to anyone who has been instructed to self-isolate as part of the NHS Track and Trace process. If you or anyone in your party has knowingly travelled with symptoms or in breach of the Track and Trace regulations, and Penryn Guest House has to close to guests as a result, you will be liable for the full room rate for the entire quarantine period in addition to the payment due for the booked stay. The same will apply should you book a stay with us for the purposes of self-isolation.

You should cancel your booking if within 10 days of your due check-in date you have:

  • Had Covid-19 symptoms check the UK Government website for more information.
  • Been tested positive for Covid-19
  • Knowingly come into close contact with someone who has had Covid-19 symptoms or tested positive for Covid-19

In all other circumstances if you cancel less than 24 hours before arrival (or in the event of non-arrival) a full charge will be made for the first night. We also reserve the right to charge for 50% of booked value for consecutive nights if we are unable to resell your room. We reserve the right to charge for unused nights in the event of an early departure.

We expect to be open and honouring all bookings for this period however if we are closed on the day you were due to arrive then you will not be charged and you will have the option to accept a full value gift voucher.

If your booking is via a third-party agent, please contact them directly and they will advise on the action you should take.

If you are required to quarantine with us, you must stay in your room for the entire period. We will discuss precise arrangements with you at the time. You will be liable for the full room rate for the entire quarantine period in addition to the payment due for the booked stay. You should consider arranging travel insurance should you be concerned.